OOCanada.ca - E-Transfer Payment & Refund Disclaimer

Last Updated: September 13, 2026

1. FEES AND CURRENCY

Membership and other Platform fees are listed in Canadian dollars (CAD) and are exclusive of applicable taxes unless stated otherwise. Taxes are added where required by law and reflected in the amount requested at time of payment.

2. FIRST-YEAR PRICING

Introductory or discounted first-year pricing displayed on the Platform, where applicable, is limited to the terms described at the time of purchase (including any stated client cap) and applies to the first twelve (12) months of the Membership only.

3. PAYMENT METHOD

OOCanada.ca does not process payments directly and does not collect or store any credit card, debit card, or banking information. Supplier Membership fees are paid exclusively by Interac e-Transfer to the email address provided at checkout. We match and confirm each payment using the sender name and email shown on the transfer notice, as described in our Privacy Policy.

All Interac e-Transfer payments are subject to manual review and verification before being accepted. No payment is considered received, and no Membership or Listing is activated, upgraded, or renewed, until an authorized OOCanada.ca representative has personally reviewed and manually released the transfer. This manual hold step exists to confirm the sender’s identity, match the payment to the correct account, and guard against error or fraud.

Processing times for this manual review may vary and are not instantaneous. Submitting a transfer, or receiving an automated deposit notification from a financial institution, does not by itself activate or renew a Membership or Listing; activation occurs only after manual confirmation by OOCanada.ca. Processing times may also vary depending on the sender’s financial institution and the security-question response, where applicable.

4. RENEWAL

Membership does not renew automatically. Before your renewal date, we will contact you with the applicable renewal price and Interac e-Transfer instructions. Your Membership renews only once we receive your renewal payment and it has been manually reviewed and confirmed by OOCanada.ca. If we do not receive a manually confirmed payment, your Membership and Listing visibility features end at the close of the paid term.

Renewal pricing will be disclosed in advance of each renewal and may differ from the first-year introductory price, as described on the Platform at the time of purchase.

5. NO REFUND POLICY

All Membership and Listing fees are final and non-refundable once payment is made and manually confirmed, except for the single case described in Section 5(c) below (failure to publish within five business days).

Before any payment is made, Suppliers are informed that all sales are final. By sending payment, the Supplier acknowledges and accepts this no-refund policy.

This no-refund policy reflects, among other things, that Membership pricing already includes a substantial discount (currently fifty percent) off standard pricing at the time of purchase. A change of mind, reduced need for the service, or dissatisfaction after publication does not entitle a Supplier to a refund.

The only exception: if OOCanada.ca fails to publish the Listing within five (5) business days of a manually confirmed payment, the Supplier is entitled to a full refund for that payment. Refunds under this exception are returned by Interac e-Transfer to the same name and email address used to send the original payment.

Featured placement, translation, and other add-on promotional fees follow the same no-refund policy once the associated service has been delivered.

To request a refund under the five business day exception, contact support@oocanada.ca with your account details and the date of the original transfer.

6. CANCELLATION

Users may cancel a Membership at any time by contacting support@oocanada.ca to stop future renewal. Cancellation does not entitle the User to a refund for the current paid term; the no-refund policy in Section 5 applies regardless of cancellation.

7. UNCONFIRMED OR MISSING PAYMENTS

If an expected Interac e-Transfer is not received, cannot be matched to an account, is not manually verified, or expires unclaimed, the associated Membership benefits will not be activated or renewed until a manually confirmed payment is received.

A pending or unreviewed transfer does not create any entitlement to Membership benefits, Listing publication, or visibility features until manual confirmation has occurred. OOCanada.ca is not responsible for transfers sent to an incorrect email address, transfers left unclaimed by OOCanada.ca beyond the sender’s deposit window, or for delays caused by a sender’s financial institution.

8. PRICE CHANGES

We may change Membership pricing for future terms. Any price change will be disclosed to the User in advance of renewal, consistent with Section 4. Price changes do not affect a Membership term already paid for.

9. PAYMENT DISPUTES

Because Membership fees are paid by direct Interac e-Transfer rather than by card, there is no card-network chargeback process available for these payments. Users are encouraged to contact support@oocanada.ca to resolve any billing concern directly. As described in the Terms & Conditions, Membership fees are paid for visibility, exposure, and promotional services, not for guaranteed leads, sales, or business results.

10. CHANGES TO THIS POLICY

We may update this Payment & Refund Policy from time to time. Material changes will be reflected by an updated “Last Updated” date, and continued use of the Platform after changes are published constitutes acceptance of the revised Policy.

11. CONTACT

Montreal Espace Artificial Intelligence Inc.

General Inquiries: info@oocanada.ca

Account / Support: support@oocanada.ca

Website: www.oocanada.ca